Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at snugglebrainco@gmail.com. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Defective Items Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We'll make it right with a replacement or full refund — no need to return the item in most cases.

Non-Returnable Items We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get a replacement is to return your item and place a new order once the return is accepted.

Refunds Once your return is received and inspected, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days.

EU Customers If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is unused and in original packaging.

Questions? Contact us at snugglebrainco@gmail.com.